CDW Streamlines Order Processing with AI Workflow

80%

Faster Quotes

24/7

Availability

Sales Capacity

Challenge

Complex IT product orders were processed manually, delaying quotes and frustrating customers.

Solution

Introduced AI bots and voice assistants to automate quoting, availability checks, and FAQs.

Results

Quote turnaround time slashed by >80%, enabling higher sales and freeing staff for value-added services.

Full Description

CDW, a leading provider of IT solutions, struggled with the manual volume of quote requests and order processing. Sales engineers were spending too much time on administrative tasks rather than consulting with clients. By implementing an intelligent automation workflow, CDW automated the intake and processing of standard quotes. AI bots now check inventory across distribution centers, calculate pricing based on client tiers, and generate quote documents instantly. This transformation allowed the sales team to focus on complex, high-value deals.

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